Gaming at ke99 is about more than winning — it is healthy entertainment. We want you to play responsibly, know your limits, and make time for the people who matter most.
Ke99 believes that creating a safe gaming environment is our ethical responsibility.
At ke99, you can set daily, weekly, or monthly deposit limits. Once a limit is in place, you cannot exceed it — keeping your spending fully under your control.
Turn on the session timer at ke99. Once the time is up, you will receive an automatic break reminder — helping you build healthier gaming habits.
If you need to take control, you can activate self-exclusion on ke99 for anywhere between 30 days and 5 years. Your account will be automatically deactivated for the entire duration.
Ke99 regularly reminds you how long you have been playing and how much you have won or lost. This transparency helps you make healthier, more informed decisions.
Ke99 performs rigorous age verification at registration. No one under 18 can open an account — that is our commitment.
The ke99 Responsible Gaming team is available 24/7. Reach out via live chat for free, confidential support whenever you have a concern.
Responsible Gaming means enjoying gaming or betting within healthy boundaries. At ke99, we always want our users to see gaming as a form of entertainment — not as a financial solution or a regular source of income.
Responsible Gaming at ke99 means knowing when to play, how much time to spend, how much BDT is reasonable to wager, and when to take a break. This awareness is what makes you a healthy, balanced gamer.
Millions of people around the world enjoy online gaming every day — without any issues. However, a small number of players sometimes become overly absorbed, which can affect their personal and family lives. ke99 has put a range of protective measures in place to help reduce that risk.
Core Principles: Every gaming session on ke99 should be fun, stress-free, and fully in your control. The moment you feel things slipping out of hand, take a break immediately.
We do not always recognise when gaming is having a negative impact on our lives. ke99 wants you to be aware of the following warning signs:
If you recognise one or more of the signs above in yourself, do not wait — talk to the ke99 support team today. Asking for help is not a weakness; it takes real courage.
Ke99 provides all users with a range of powerful protection tools, completely free of charge. You can enable or adjust these tools at any time from your account settings:
Once these protection tools are activated, they cannot be changed before the set period expires — ensuring you cannot reverse a decision in a moment of impulse.
Setting limits on ke99 is quick and easy. Just follow these steps:
Open the ke99 website or app and log in to your account.
Click the profile icon in the top right corner and navigate to the "Responsible Gaming" section.
Choose whichever you need — deposit limit, session time, or cooling-off period.
Specify the amount in BDT or the number of hours. Make sure the limits you set are realistic.
Once a limit is confirmed, it takes effect immediately. A confirmation message will also be sent to your email.
Tip: If you request a limit increase, ke99 applies a 24-hour waiting period to give you time to reconsider. Limit reductions take effect immediately.
To help you better understand your own gaming habits, ke99 recommends honestly asking yourself the following questions:
Did you spend more than your set gaming budget last month?
After a loss, do you feel that playing a little more will win your money back?
Have your family or friends ever expressed concern about your gaming?
Has gaming caused you to miss work, sleep, or important responsibilities?
Have you tried to stop playing but found it difficult or impossible?
Have you borrowed money or dipped into savings to fund your gaming?
If you answered "Yes" to 2 or more of the questions above, please reach out to ke99's responsible gaming support team. You are not alone — we are here for you.
Self-exclusion is a feature that allows you to completely close your ke99 account for a chosen period of time. During this time:
Self-exclusion duration options are: 3 months, 6 months, 1 year, 3 years, and 5 years. To activate self-exclusion, contact the ke99 support team or apply directly through your account settings.
Important: Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is intentional — it is designed to prevent impulsive decisions from reversing your commitment.
To keep your ke99 experience enjoyable over the long term, follow these habits:
Decide how much you are willing to spend before you start playing. Only bring an amount you can afford to lose without it affecting your life.
Play at set times each day. Avoid late-night sessions to protect your sleep and health. Use your breaks to spend quality time with family.
Think of gaming as a source of fun, not income. Winning is a bonus; losing is the cost of entertainment.
Avoid gaming when you are angry, anxious, or under the influence of alcohol. It is much harder to make sound decisions in those states.
Let the people close to you know how much time and money you are putting into gaming. They can be your strongest support.
Your complete win/loss history is available in your ke99 account. Take a moment to review it at least once a week.